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“I didn’t imagine doing this, but now I can’t imagine my life any other way.”

GAIL WILLIAMS


Some grandmas knit. She already has her hands full.

Gail never dreamed she’d be a single mom at 65, but now she’s raising two grandsons—both with special needs—on her own. It’s the hardest but most rewarding job she’s ever had. That’s why BMC is proud to be there for Gail, providing the care, support and services she needs to help her family stay healthy and strong.

How BMC Helps

We’re a national leader in patient navigation programs.

Dr. Battaglia defines the BMC mission of helping every patient access exceptional medical care. We make world-class care accessible to everyone, regardless of the obstacles our patients face, and have established several groundbreaking patient navigation programs covering pediatrics, cancer care and chronic conditions. Our Patient Navigators remove barriers to care by helping patients with everything from transportation, child/elder care, housing issues and language difficulties—to providing access to food and unique social services.

PROVIDING A HOME BASE FOR FAMILIES JUGGLING COMPLEX CHALLENGES.

Many of BMC’s pediatric patients are highly compromised, dealing with chronic medical conditions such as developmental disabilities and neurological issues...

Many of BMC’s pediatric patients are highly compromised, dealing with chronic medical conditions such as developmental disabilities and neurological issues. Providing exceptional care to these patients requires a different, unique approach. The Comprehensive Care Program (CCP) is one of only a handful of programs in the nation dedicated to caring for the most fragile, medically complex children. Staffed by specialists and patient navigators who guide families through the services they need to care for their sick children, CCP helps approximately 500 children each year ages newborn to 21.

MAKING IT EASIER FOR OUR FEMALE PATIENTS TO RECEIVE THE CARE THEY NEED.

Access to regular mammograms and timely follow-ups can make a critical difference in the outcome of a breast cancer diagnosis...

Access to regular mammograms and timely follow-ups can make a critical difference in the outcome of a breast cancer diagnosis. Our Women’s Health Patient Navigation Program is designed to significantly improve access to cancer screening, early-stage detection, diagnosis and treatment for patients in Boston's most economically challenged neighborhoods.

Building The New BMC

Exceptional care begins with an extraordinary effort.

  • Emergency

  • MATERNITY/NICU

  • PEDIATRICS

Expanding and modernizing our Emergency Room (ER) isn’t just an important piece of unfinished business—it’s mission critical. BMC operates New England’s busiest Level 1 trauma center, and our ER was built to service only 70,000 visits a year, but sees more than 10,000 patients every month. Our new adult and pediatric emergency facility will be expanded to accommodate 130,000 visits per year, greatly improving both operational efficiency and the standard of care.

Our Maternity department is busier than ever, and our high-risk patient population makes obstetric care, labor and delivery and neonatal care especially challenging. BMC is creating brand new, fully updated inpatient and outpatient OB/GYN and maternity facilities. The end result will be a state-of-the-art facility focused on welcoming families and maximizing privacy and comfort.

With more than 50,000 patients per year, our Pediatrics waiting room is filled well beyond capacity and is not conducive to privacy or meeting the unique challenges our families face. With more examination rooms to increase traffic flow, meeting spaces for interdisciplinary teams to review cases, office space for coordinators and social workers, and improved waiting areas so children can link to important resources—the new design will ensure our patients’ needs are met.