For Jackie, BMC runs in the family. Her grandmother and aunt were nurses here, her brothers were born here and her family overcame accidents, disabilities and other health complications here. At age eight, Jackie used to sit under a desk in our emergency room, coloring while her aunt cared for patients. But when coloring wasn’t enough, Jackie found her calling: to be a caregiver. She went on to join us in the emergency room, and today she’s a clinical director for the Boston Public Health Commission. We always knew she’d do great things.
With the dedicated work of clinicians like Jackie, BMC continues to offer world-class care when every second matters. We are the busiest provider of trauma and emergency services in the region, with more than 130,000 emergency visits and more than 2,000 trauma admissions per year. And because the patients we care for are too often the victims of community violence, we created the Violence Intervention Advocacy Program (VIAP), which has become essential to the safety and health of our city and a national model for hospitals across the country.
From the privately insured to the homeless, our Emergency Room and Level I Trauma Center offer outstanding care to patients from all walks of life. For many of our patients, our ER not only addresses acute medical issues, it serves as their primary care clinic where they seek treatment for everything from sore throats to sickle-cell disease.
From the privately insured to the homeless, our Emergency Room and Level I Trauma Center offer outstanding care to patients from all walks of life. For many of our patients, our ER not only addresses acute medical issues, it serves as their primary care clinic where they seek treatment for everything from sore throats to sickle-cell disease. But when more severe problems arise, our Trauma Center is always prepared. In the wake of the 2013 Boston Marathon bombings, BMC Trauma responded immediately to eight patients’ life-threatening injuries and cared for 28 victims in total—all of whom survived. We were ready, because as Boston’s hospital for so many of the region’s most serious trauma cases, it’s the kind of work we do every day.
Day in and day out it is our mission to serve those with socioeconomic challenges in any way we can. Many of our patients come from Boston’s most vulnerable communities and are afflicted by violence every day.
Day in and day out it is our mission to serve those with socioeconomic challenges in any way we can. Many of our patients come from Boston’s most vulnerable communities and are afflicted by violence every day. Our Violence Intervention Advocacy Program (VIAP) guides victims of community violence and their families on the road to healing by providing them with a safe environment free of judgment, shame and fear. The program’s Violence Intervention Advocates and Family Support Coordinators are key to its effectiveness: as a trusted and constant source of support, they help with everything from addressing medical insurance issues to creating a safety plan as the victim returns to his or her community.
Expanding and modernizing our Emergency Room (ER) isn’t just an important piece of unfinished business—it’s mission critical. BMC operates New England’s busiest Level 1 trauma center, and our ER was built to service only 70,000 visits a year, but sees more than 10,000 patients every month. Our new adult and pediatric emergency facility will be expanded to accommodate 130,000 visits per year, greatly improving both operational efficiency and the standard of care.
Our Maternity department is busier than ever, and our high-risk patient population makes obstetric care, labor and delivery and neonatal care especially challenging. BMC is creating brand new, fully updated inpatient and outpatient OB/GYN and maternity facilities. The end result will be a state-of-the-art facility focused on welcoming families and maximizing privacy and comfort.
With more than 50,000 patients per year, our Pediatrics waiting room is filled well beyond capacity and is not conducive to privacy or meeting the unique challenges our families face. With more examination rooms to increase traffic flow, meeting spaces for interdisciplinary teams to review cases, office space for coordinators and social workers, and improved waiting areas so children can link to important resources—the new design will ensure our patients’ needs are met.